3 Simple Steps
- You request the Free 3-Point Inspection.
- I manually review your site for high impact issues.
- You receive a clear developer-ready inspection report by email within 24 to 48 hours or less.
Is Your Website Quietly Losing You Thousands in Jobs?
Continuous website contact monitoring for BC trade businesses. No sales calls.Continuous monitoring that helps make sure customers can always reach your business. Capture more jobs from the traffic you already paid for.
Get My Free 3-Point InspectionA free inspection shows whether monitoring would help your business.
No calls. No pressure. Just a clear report.
One missed emergency call can pay for months of monitoring. Stop losing high-value jobs, and choose only the jobs you really want to take.
See Real Problems. See How I Find Them.
Watch me identify a real contact barrier on a local trade website — the kind of issue that sends customers straight to a competitor.
▶ Watch the Example InspectionPrefer to read it? View the written report →
How the FREE Inspection Works
What You'll Receive
No Nonsense
- A prioritized list of usability & contact issues.
- Easy to follow explanations for fast fixes.
- Developer ready fix instructions.
- No passwords or logins needed — I inspect only what your customers already see
- No calls, no upsells, no pressure.
What Reachable Websites Monitors.
I deliver simple, fact based plans showing exactly what needs fixing, why it matters to your wallet, and how it will help you beat every competitor showing up above you in local searches.
I hand your developer a clear, organized list of repairs they can follow without guessing.
More Clicks, Calls, Quotes, and Better Jobs
Optimized websites capture 40%1 more market share than the competition. I deliver specialized expertise, that goes beyond standard web design, to capture high-value local customers before they click away. I work with your developer to ensure efficiency and eliminate guesswork so their time is spent on quick implementation, not costly troubleshooting.
1 McKinsey & Company
Site Speed & New Visitor Experience
A single second of delay can cut your mobile leads by 20%1. Your website can feel fast to you because your browser cached (saved) it already. I check how fast your site loads for new customers and point to the exact items slowing it down and share ways to make it even faster.
1 Google
Visibility of Key Service Pages
98%1 of consumers now search online to find local businesses and trade services. I check whether your main service pages (furnace work, emergency plumbing, rewires) are actually visible to local search — and why competitors may be showing up first.
1 Bright Local Survey
Hidden Barriers That Block Calls and Customers
27%1 of Canadians aged 15 years and older, or 8.0 million people, have one or more disabilities. I find contact barriers that block customers and create legal exposure. Fixing these can also open your site to untapped customers with disabilities or accessibility issues.
1 Government of Canada
Checks for Search Authority
75%1 of people cite website design and functionality — like broken links or slow loading — as the number one factor in deciding the credibility of a business. I inspect your website to confirm it complies with both search engine rules and accessibility standards.
1 Stanford Research via Datachieve
Developer-Ready Blueprint
On average, developers spend 50%1 of their time troubleshooting, debugging, and trying to understand existing code or vague instructions, not performing the actual fix. Your report includes step-by-step instructions your developer can easily follow and quickly implement. If you prefer, I can even send the report directly to them so you don't have to.
1 Cambridge Research
24/7 Monitoring & Protection
The cost of performing unscheduled, emergency maintenance work is typically 301 times higher than the cost of scheduling the same work in advance. Optional monitoring watches your site all the time and alerts me if something changes — then I prepare a quick fix plan for your developer.
1 Altkom Research
Protecting Your Highest-Value Traffic
53%1 of all website traffic comes from organic search, making it the highest-value source of new customers. I inspect the hidden structural code that protects or harms this free traffic stream, ensuring you aren't quietly redirecting half your potential customers to competitors.
1 BrightEdge Research
8 Million Canadians Are Trying to Hire You — And Can't
Over 8 million Canadians — nearly a third of BC residents (28.6%) — have vision, hearing, or motor limitations that can make some websites impossible to use. Many of them are aging or older homeowners — exactly the demographic most likely to need your services, and least likely to tolerate a website that doesn't work.
Many are actively searching for your services right now. Most trade websites make it nearly impossible for these customers to call or book, and fixing that opens your door to a large group of ready-to-hire customers your competitors are quietly turning away.
My inspections identify these specific contact barriers and provide a clear, jargon-free roadmap your developer can use to fix them — often in hours, not weeks.
Clear Pricing. Continuous Monitoring. Developer-Ready Fixes
Most businesses assume customers can always reach them. But websites break quietly. Forms stop working. Phone numbers disappear or no longer tap. Updates create new problems. Customers rarely report these issues. They simply call a competitor.
Reachable Websites helps detect those problems before they turn advertising dollars and customer interest into lost revenue.
📡 Essential Monitoring
Affordable ongoing monitoring designed for smaller businesses that want confidence customers can always reach them.
- Weekly monitoring
- Monitor 1 priority webpage
- Up to 2 recipients
- Ongoing monitoring of customer contact pathways
- Mobile usability monitoring
- Trust & Security monitoring
- Monthly summary reporting
- Plain-language issue reports
- Developer-ready fix instructions
🛡️ Daily Monitoring (Recommended)
Designed for businesses that actively rely on inbound calls, forms, and online inquiries to generate revenue.
- Everything in Weekly Monitoring
- Daily monitoring
- Monitor up to 3 webpages
- Up to 3 recipients
- Basic consistency of contact info monitoring
- Faster issue detection
- Enhanced reporting
⚡ Priority Monitoring
Enhanced monitoring for businesses where missed inquiries can quickly become missed revenue and high cost wasted advertising dollars.
- Everything in Daily Monitoring
- 2-4 times daily monitoring checks
- Monitor up to 10 pages
- Up to 7 recipients
- Full consistency of contact info monitoring
- Priority reporting
- Priority notifications
- Expanded monitoring coverage
The reports can be used by anyone you trust to manage your website.
All prices already include tax, so the price you pay is the price you see above
Who This Is For
This inspection is designed for
- Plumbers
- HVAC contractors
- Electricians
- Locksmiths
- Other local and essential trades and contractors in British Columbia
If your website brings in leads — this applies to you.
About Robert & Why Reachable Websites Exists
Hi, I'm Robert. I've been programming and solving digital usability and customer contact problems for over 20 years — work that started by modifying software to help older members of my local Rotary Club read their screens and run their businesses without physical strain.
But my real education in what a broken trade website actually costs came from the other side of the screen.
I spent years as a head chef and kitchen manager. When a fridge went down during lunch service or a pipe burst mid-shift, I needed a plumber or HVAC tech fast — and half the time their websites made it nearly impossible to find a number or get a form to work. Every minute of downtime meant spoiled product and a kitchen that couldn't operate. I'd give up and call someone else, and the business that lost my call never knew why.
That frustration is what I built this service around. Today, those same missing accessibility, usability, and hidden contact barriers are costing BC trade businesses thousands in lost emergency calls — and most have no idea it's even happening.
My goal is simple: to get you more calls and less lost jobs by making sure your website never turns away a customer who needs your help.
Related Certifications & Training
The following certifications support my inspection and testing process.
Google Technical Support Fundamentals
W3Cx Web Accessibility
Digital Accessibility
Website Quality Assurance Testing
Frequently Asked Questions
What problem does monitoring actually solve?
Most businesses have no idea when customers stop being able to contact them. A broken form, hidden error, website update, or contact issue can sit unnoticed for weeks or months. During that time, customers don't report the problem. They simply contact a competitor. Reachable Websites helps you find those problems before they become lost jobs.
Can't my current developer already do this?
Your developer is likely excellent at building and maintaining websites. Reachable Websites doesn't replace them. The service continuously monitors customer-contact reliability and notifies you when issues are found, along with clear fix guidance your existing developer, or any developer of your choice, so they can focus on what they do best: implementation.
How do you work with my developer or web agency?
I act as a technical ally to your team, providing a jargon-free blueprint they can act on immediately. Instead of vague complaints, you get details on what's wrong and what it could be costing you, and they get a checklist of exact repairs with simple to follow instructions. This saves developers hours of research and allows them to deliver a better product to you without the friction of learning a new specialty.
Do I need to learn another dashboard or software platform?
No. Reachable Websites is a managed service, not a software platform. After a few onboarding questions, setup, monitoring, reporting, and account management are handled for you. If an issue is found, you receive a report. There are no dashboards to configure or monitor yourself.
If a problem is found, you receive a plain-language report explaining:
- What the issue is
- Why it matters to your business
- The quickest way to fix it with developer ready instructions
Will these technical changes affect my site's design?
Rarely. Most improvements happen in the "hidden layer" of your website—the structure that search engines and assistive technologies read. These changes often make your site load faster and rank higher in local search, but your branding, photos, and layouts remain exactly as you intended.
How much of my time will this take me?
Almost none. Once you provide your website address, I handle the entire inspection from start to finish. You don't need to be in meetings or on the phone. You simply receive the final report by email and can review it whenever you have 10 minutes between jobs, or I can send it directly to your developer saving you even more time.
Should I fix contact barriers before running Google/Facebook Ads?
Absolutely. If your site has usability and contact barriers, you are likely paying for "wasted clicks" — customers who click your ad (costing you money) but immediately leave because they can't navigate your website or use your contact forms. Fixing these issues before you pay for traffic ensures your ad dollars are working at 100% capacity and prevents you from literally paying to send frustrated customers to your competitors.
Do I need to give you my website passwords or logins?
No. Monitoring is performed on the live version of your site, just as a customer or Google see it. I will never ask for your passwords, hosting logins, or access to your private business data.
What if I don't currently have a developer?
If you don't have a regular developer, you can use this report to get accurate, fixed-fee quotes from any web developer of your choice. It prevents "scope creep" because the developer knows exactly what they are fixing before they even give you a price.
Many clients use the report to collect multiple quotes and compare prices before hiring anyone.
Are you going to try to sell me a new website or SEO plan?
No. Reachable Websites is a managed monitoring service, not a web design agency or SEO company. Reachable Websites is strictly about identifying customer-contact issues before they cost you calls, leads, or customers on your existing website. I have no hidden agenda to sell you a rebuild or an expensive monthly marketing contract.
Is monitoring really worth paying for?
Most business owners assume their website is working until a customer complains. The problem is that many customers never complain — they simply call a competitor. Monitoring helps identify contact problems before they quietly cost you calls, leads, and revenue.
Why would I need monitoring if my website already works?
Because websites change without notice. Automatic hosting updates, SEO changes, plugin updates, third-party services, and routine maintenance can create customer contact problems silently without anyone noticing.
The question isn't whether your website works today.
The question is:
If it stops working next week, how long would it take before someone notices?
What exactly do you monitor?
Reachable Websites monitors the systems customers rely on to contact your business, including contact forms, phone numbers, customer-contact pathways, mobile usability, trust and security signals, online presence via social media and business listing, as well as other customer-facing issues that can prevent customers from reaching you.
Monitoring varies by plan.
What happens when you find a problem?
You receive a plain-language report explaining:
- what broke
- why it matters to your business
- how urgent it is
- how to fix it
The report can be sent directly to any developer of your choice with developer-ready fix instructions.
How long is the monitoring report and how will I know what to fix?
The monitoring report shows the top items ordered by importance. This way your developer will know what issues to fix first and so each report isn't overwhelming. When an issue is fixed then the next most important issue will show in it's place on the next report.