Is Your Website Quietly Losing You Thousands in Jobs?
Capture more jobs from the traffic you already paid for.
No sales calls. No pressure. Just a free report.
Protect the Moments That Turn Visitors Into Customers
Reachable Websites verifies whether customers can actually contact you, book with you and pay you — because that's where businesses actually win or lose money.
Prevent Lost Calls & Emails
Automatically check that phone numbers are easy to dial on desktop, tap-to-call works on both iPhone and Android, and than contact forms not only send, but also successfully reach your inbox.
- Phone numbers & phone links
- Contact forms & Emails
- Email delivery confirmation
Prevent Lost Appointments
Regularly tests that customers can still book appointments through your website, helping prevent ready-to-book customers from leaving because they couldn't schedule time with you when they tried.
- Calendly Booking
- HubSpot Meetings
- Acuity Scheduling
Prevent Lost Sales Online
Continually checks that customers can complete purchases through your Stripe payment buttons or embedded checkout, so that customers can actually pay you when they're ready to buy.
- Stripe Buy Buttons & Checkout
- Paypal Checkout (coming soon)
What Could ONE Missed Customer Cost?
Even one customer who gives up because they can't contact your business
can add up to thousands, or tens of thousands, of dollars over a single year.
Use the free
Website Revenue Loss Estimator
to see just how much you could be leaving on the table.
Takes less than 1 minute • Conservative assumptions • No email required
No Plugins. No Website Changes. No Access to Your Website Required.
Reachable Websites works with the website you already have. There are no plugins to install, no scripts to add and no website code to modify. Unlike many form monitoring services, customer emails continue going directly to your own inbox. Messages aren't routed through Reachable Websites, so your customer information stays between you and your customers.
Why a Reachable Website Matters
When customers can't reach you, book with you, or pay you, the impact can go far beyond a single missed opportunity.
64% of customers are actively searching for your phone number.
Most of the time, it's not missing, it's hiding. Buried in the footer. Blending into body text. Unclickable on mobile. If they can't find and call it in 3 seconds, they click back to Google and look for a competitor. 1 Huff Industrial Marketing
Hard-to-Reach businesses create disloyal customers
95% of customers share bad experiences, and half of those people will tell 10+ others1. If a customer has trouble contacting you, not only are they likely to go to a competitor, but through word of mouth they can also drive away even more future customers.
88% of people won't ever return after a bad experience.
Every dollar and every minute you spend getting customers to your site — ads, SEO, content — is wasted if they can't contact you once they arrive. Most were ready to buy (contact is often the last step before they open their wallet), but instead you lose them for life. And you paid for the privilege.1 Hubspot
Customers complain to 15 their friends, but not to your business.
96% of customers never complain directly to a company, although they will tell 15 of their friends on average1. Customers rarely complain to a business, especially if they had trouble contacting them anyway, but they will tell anyone who will listen about the bad experience.
Emergency fixes cost 30 times more than planned work.
Unscheduled maintenance is typically 30x1 more expensive than planned work. Most contact failures are silent — if customers can't reach you, they can't tell you. By the time you find out, it's already cost you jobs.
Contact checks catch the moment something breaks. You and your web person get an alert with exactly what broke, where, and how to fix it — before it costs you another customer.2
$126,000 Left on the Table
Missed calls alone cost the average service business an estimated $126,000 per year1. That's before accounting for customers who give up because they can't even reach you at all. If customers also struggle to contact you through your website, the real cost is even higher.
Up to 8× Return on Investment
Vancouver businesses that invest in professional website maintenance typically see 3x to 8x return on investment within the first year1. By preventing costly issues, extending the life of your website, and keeping it performing as it should, ongoing contact checks often pay for themselves many times over.
Visibility of Key Service Pages
98%1 of consumers now search online to find local businesses and trade services. Reachable Websites checks whether customers can actually find your contact information on key service pages (furnace work, emergency plumbing, rewires) — and whether anything is blocking them from reaching you.
8 Million Canadians Are Trying to Hire You — And Can't
Over 8 million Canadians — nearly a third of BC residents (28.6%) — have vision, hearing, or motor limitations that can make some websites impossible to use. Many of them are aging or older homeowners — exactly the demographic most likely to need your services, and least likely to tolerate a website that doesn't work.
Many are actively searching for your services right now. Most trade websites make it nearly impossible for these customers to call or book, and fixing that opens your door to a large group of ready-to-hire customers your competitors are quietly turning away.
Reachable Websites identifies these specific contact barriers and provide a clear, jargon-free roadmap your developer can use to fix them, often in hours, not weeks.
What 248 Free Inspections Found In July
Problems identified across Lower Mainland trade websites during July 2026:
Websites Inspected
(July 2026)
High-Priority Issues Found
Critical Issues Found
Broken Tap-to-Click
Phone Numbers
A free website inspection can find these issues on your website before your customers do. Ongoing customer contact protection can catch them before they ever cost you another job.
Clear Pricing. Continuous Contact Protection.
Reachable Websites helps detect customer contact issues before they turn advertising dollars and customer interest into lost revenue.
Essential Monitoring
Affordable ongoing checks for smaller businesses.
- Weekly contact checks
- Check 1 priority webpage
- Check 1 priority contact form
- Up to 2 recipients
- Mobile contact usability checks
- Monthly summary reports
- Developer-ready fix instructions
$79/mo
Then $79/month • Cancel anytime • Tax included
Daily Monitoring
For businesses relying on inbound calls and online inquiries.
- Everything in Essential
- Daily contact checks
- Check up to 3 webpages
- Up to 3 recipients
- Contact info consistency checks
- Faster issue detection
- Enhanced reporting
$149 /mo
Then $149/month • Cancel anytime • Tax included
Priority Monitoring
For businesses where missed inquiries mean lost revenue.
- Everything in Daily
- 2-4 times daily checks
- Check up to 10 pages
- Up to 7 recipients
- Full contact pathway audit
- Priority reporting notifications
$399 /mo
Then $399/month • Cancel anytime • Tax included
You're never locked into a specific website developer, agency, or platform.
The reports can be used by anyone you trust to manage your website.
Designed Specifically For Trades & Home Service Businesses
If your website is expected to generate phone calls, contact form submissions, appointments or even online sales, Reachable Websites was designed for you.
and other essential trades, home service providers, and service-based businesses across the Lower Mainland.
Certifications & Training
About Robert & Why Reachable Websites Exists
Hi, I'm Robert. I've been programming and solving digital usability and customer contact problems for over 20 years — work that started by modifying software to help older members of my local Rotary Club read their screens and run their businesses without physical strain.
But my real education in what a broken trade website actually costs came from the other side of the screen. I spent years as a head chef and kitchen manager. When a fridge went down during lunch service or a pipe burst mid-shift, I needed a plumber or HVAC tech fast — and half the time their websites made it nearly impossible to find a number or get a form to work. Every minute of downtime meant spoiled product and a kitchen that couldn't operate. I'd give up and call someone else, and the business that lost my call never knew why.
That frustration is what I built this service around. Today, those same missing accessibility, usability, and hidden contact barriers are costing BC trade businesses thousands in lost emergency calls — and most have no idea it's even happening.
My goal is simple: to get you more calls and less lost jobs by making sure your website never turns away a customer who needs your help.
Frequently Asked Questions
Why would I need this if my website already works?
Because websites change with and without notice. Automatic hosting updates, SEO changes, plugin updates, third-party services, and routine maintenance can create customer contact problems, silently, without anyone ever noticing.
The question isn't whether your website works today. The question is: if something stopped working next week, how long would it take before someone, other than your customers, noticed it?
Can't my current web person already do this?
Your web developer or designer is probably excellent at building and maintaining your website. Reachable Websites isn't there to replace them. It's there to help protect the customers your website already brings in. If something needs attention, Reachable Websites sends clear easy-to-follow fix instructions that your existing web person, or anyone you choose, can use to resolve any issues before they start quietly costs you customers.
How do you work with my web person or web agency?
Reachable Websites works alongside your existing web person, web agency, or SEO team. When an issue is found, Reachable Websites provides clear, step-by-step fix instructions so they can get straight to fixing the problem instead of spending hours just trying to find it. Less time diagnosing issues means faster repairs, less frustration, and more time spent on improving your website, not just fixing it.
What problem does this actually solve?
Most businesses have no idea when customers stop being able to contact them. A number that doesn't work on mobile, a broken form, hidden error from an automatic website update, or other contact issues can sit unnoticed for days, weeks, or even months. During that time, customers don't report the problem. They simply leave and contact a competitor. Reachable Websites helps you find and solve those problems before they become lost jobs.
Should I fix contact barriers before running Google or Facebook Ads?
Absolutely. If your site has usability and contact barriers, you are likely paying for "wasted clicks" from customers who click your ads (costing you money) but immediately leave because they can't actually contact you after they do. Fixing these issues before you pay for traffic ensures your ad dollars are working at 100% capacity and prevents you from literally paying to send frustrated customers to your competitors.
Do I need to learn another dashboard or software platform?
No. Reachable Websites is a managed service, not a software platform. After a few onboarding questions, setup, reporting, and account management are all handled for you after that. If an issue is found, you receive a simple-to-understand email report. There are no dashboards or settings to configure or monitor yourself.
If a problem is found, you receive an easy to understand report explaining what the issue is, why it matters to your business, and the quickest way to solve it with web-developer ready instructions. If you already have a web person, web designer, or SEO or marketing company managing your website, the report can also be sent directly to them.
Will these technical changes affect my site's design?
Almost never. Most fixes happen behind the scenes and don't change the appearance of your website. They simply make features like contact forms, phone links, buttons, and navigation work the way customers expect, helping prevent lost calls and enquiries. As a bonus, these improvements also make your website easier for search engines and assistive technologies to understand.
Do I need to give you my website passwords or logins?
No. Inspections are performed on the live version of your site, just as a customer or Google see it. I will never ask for your passwords, hosting logins, or access to your private business data.
What if I don't currently have a web person?
If you don't have a regular developer, you can use this report to get accurate, fixed-fee quotes from any web developer of your choice. It prevents "scope creep" because the web developer knows exactly what they are fixing before they even give you a price. Many clients use the report to collect multiple quotes and compare prices before hiring anyone to do the work.
Are you going to try to sell me a new website or SEO plan?
No. Reachable Websites is a managed service, not a web design agency or SEO company. I am strictly about identifying customer-contact issues before they cost you calls, leads, and wasted efforts on your existing website. I have no hidden agenda to sell you a rebuild or an expensive monthly marketing contract.
Is this really worth paying for?
Most business owners assume their website is working until a customer complains. The problem is that many customers never complain. They simply click the back button and call a competitor. It helps identify contact problems before they quietly cost you calls, leads, and revenue.
What exactly do you check?
Reachable Websites checks the systems customers rely on to contact your business, including phone numbers, customer-contact pathways, mobile usability, contact forms, payment portals, booking pages, trust and security signals, online presence via social media and business listings, as well as other customer-facing issues that can prevent customers from reaching you. Checks vary by plan.
What happens when there is a problem?
You receive a straightforward report explaining what the issue is without the jargon, why it matters to your business, how urgent it is, and how to fix it. The report can be sent directly to any web person of your choice with complete developer-ready fix instructions.
How long is the report and how will I know what to fix first?
The report shows the top items ordered by importance. This way your developer will know what issues to fix first, and so each report isn't overwhelming. When an issue is fixed, the next most important issue will show in its place on the next report.
Get My Free Inspection
Stop losing high-value jobs. Get your FREE 3-point inspection to see if you're blocking customers from contacting you.