Is Your Website Quietly Losing You Thousands in Jobs?
Capture more jobs from the traffic you already paid for.
No sales calls. No pressure. Just a clear report.
A free inspection shows whether monitoring would help your business.
One missed emergency call can pay for months of monitoring.
Your Website Won't Tell You It's Losing Customers
Every lead you've earned has already cost you time or money.
You work hard to get customers to your website. Every referral, Google search, Facebook post, truck wrap, yard sign and every dollar spent on advertising is wasted if customers can't contact you once they arrive.
...But websites don't tell you when a phone link stops working, a contact form quietly fails, or an automatic update changes how customers experience your site.
Reachable Websites changes that by continuously monitoring the parts of your website customers depend on the most, so issues are solved before they turn customer interest and advertising dollars into frustrated customers, lost jobs, and lost revenue.How the FREE Inspection Works
3 Simple Steps
Request Inspection
Request the Free 3-Point Website Inspection — just your name, email, and website address.
Website Inspection
Your website is inspected for customer-contact issues that could be costing you customers, revenue, and advertising dollars.
Receive Your Report
Get a clear inspection report by email within 24 to 48 hours, complete with straightforward fix instructions.
You can then take it to the web person or web agency of your choice, so they can spend their time fixing the problem instead of finding it.
What You'll Receive (No Nonsense)
- A prioritized list of usability & contact issues.
- Easy to follow explanations for fast fixes.
- Developer ready fix instructions.
- No passwords or logins needed — I inspect only what your customers already see.
- No sales calls, no upsells, no pressure.
Why a Reachable Website Matters
Managed monitoring doesn't just tell you something is broken. It shows you exactly what was found, why it matters to your business, and how it could be silently costing you calls, leads, and revenue.
64% of customers are actively searching for your phone number.
Most of the time, it's not missing, it's hiding. Buried in the footer. Blending into body text. Unclickable on mobile. If they can't find and call it in 3 seconds, they click back to Google and look for a competitor.
Hard-to-Reach businesses create disloyal customers
95% of customers share bad experiences, and half of those people will tell 10+ others1. If a customer has trouble contacting you, not only are they likely to go to a competitor, but through word of mouth they can also drive away even more future customers.
88% of people won't ever return after a bad experience.
Every dollar and every minute you spend getting customers to your site — ads, SEO, content — is wasted if they can't contact you once they arrive. Most were ready to buy (contact is the last step before paying), but instead you lose them for life. And you paid for the privilege.
Customers complain to 15 their friends, but not to your business.
96% of customers never complain directly to a company, although they will tell 15 of their friends on average1. Customers rarely complain to a business, especially if they had trouble contacting them anyway, but they will tell anyone who will listen about the bad experience.
Emergency fixes cost 30 times more than planned work.
Unscheduled maintenance is typically 30x1 more expensive than planned work. Most contact failures are silent — if customers can't reach you, they can't tell you. By the time you find out, it's already cost you jobs.
Monitoring catches the moment something breaks. You and your web person get an alert with exactly what broke, where, and how to fix it — before it costs you another customer.2
$126,000 Left on the Table
Missed calls alone cost the average service business an estimated $126,000 per year1. That's before accounting for customers who give up because they can't reach you through your website. If customers also struggle to contact you through your website, the real cost is even higher.
Up to 8× Return on Investment
Vancouver businesses that invest in professional website maintenance/monitoring typically see 3x to 8x return on investment within the first year1. By preventing costly issues, extending the life of your website, and keeping it performing as it should, ongoing monitoring often pays for itself many times over.
Visibility of Key Service Pages
98%1 of consumers now search online to find local businesses and trade services. I check whether customers can actually find your contact information on key service pages (furnace work, emergency plumbing, rewires) — and whether anything is blocking them from reaching you.
8 Million Canadians Are Trying to Hire You — And Can't
Over 8 million Canadians — nearly a third of BC residents (28.6%) — have vision, hearing, or motor limitations that can make some websites impossible to use. Many of them are aging or older homeowners — exactly the demographic most likely to need your services, and least likely to tolerate a website that doesn't work.
Many are actively searching for your services right now. Most trade websites make it nearly impossible for these customers to call or book, and fixing that opens your door to a large group of ready-to-hire customers your competitors are quietly turning away.
My inspections identify these specific contact barriers and provide a clear, jargon-free roadmap your developer can use to fix them — often in hours, not weeks.
Clear Pricing. Continuous Monitoring.
Most businesses assume customers can always reach them. But websites break quietly. Forms stop working. Phone numbers disappear or no longer tap. Updates create new problems. Customers rarely report these issues. They simply call a competitor.
Reachable Websites helps detect those problems before they turn advertising dollars and customer interest into lost revenue.
Essential Monitoring
Affordable ongoing monitoring for smaller businesses.
- Weekly monitoring
- Monitor 1 priority webpage
- Up to 2 recipients
- Mobile usability monitoring
- Monthly summary reporting
- Developer-ready fix instructions
$79/mo
Intro Offer $49 First MonthThen $79/month • Cancel anytime • Tax included
Daily Monitoring
For businesses relying on inbound calls and online inquiries.
- Everything in Essential
- Daily monitoring
- Monitor up to 3 webpages
- Up to 3 recipients
- Contact info consistency monitoring
- Faster issue detection
- Enhanced reporting
$149 /mo
Intro Offer $99 First MonthThen $149/month • Cancel anytime • Tax included
Priority Monitoring
For businesses where missed inquiries mean lost revenue.
- Everything in Daily
- 2-4 times daily monitoring
- Monitor up to 10 pages
- Up to 7 recipients
- Full contact pathway audit
- Priority reporting & notifications
$399 /mo
Intro Offer $299 First MonthThen $399/month • Cancel anytime • Tax included
You're never locked into a specific website developer, agency, or platform.
The reports can be used by anyone you trust to manage your website.
Designed Specifically For Trades
If your website brings in leads — this applies to you. I focus on the high-stakes, emergency-driven calls that drive the BC trade economy.
And other essential trades and home service providers across British Columbia.
Certifications & Training
About Robert & Why Reachable Websites Exists
Hi, I'm Robert. I've been programming and solving digital usability and customer contact problems for over 20 years — work that started by modifying software to help older members of my local Rotary Club read their screens and run their businesses without physical strain.
But my real education in what a broken trade website actually costs came from the other side of the screen. I spent years as a head chef and kitchen manager. When a fridge went down during lunch service or a pipe burst mid-shift, I needed a plumber or HVAC tech fast — and half the time their websites made it nearly impossible to find a number or get a form to work. Every minute of downtime meant spoiled product and a kitchen that couldn't operate. I'd give up and call someone else, and the business that lost my call never knew why.
That frustration is what I built this service around. Today, those same missing accessibility, usability, and hidden contact barriers are costing BC trade businesses thousands in lost emergency calls — and most have no idea it's even happening.
My goal is simple: to get you more calls and less lost jobs by making sure your website never turns away a customer who needs your help.
Frequently Asked Questions
Why would I need monitoring if my website already works?
Because websites change with and without notice. Automatic hosting updates, SEO changes, plugin updates, third-party services, and routine maintenance can create customer contact problems, silently, without anyone ever noticing.
The question isn't whether your website works today. The question is: if something stopped working next week, how long would it take before someone notices?
Can't my current web person already do this?
Your web guy or gal is probably excellent at building and maintaining your website. Reachable Websites isn't there to replace them. It's there to help protect the customers your website already brings in. If something needs attention, Reachable Websites sends clear easy-to-follow fix instructions that your existing web person, or anyone you choose, can use resolve the issue before it it quietly costs you customers.
How do you work with my web person or web agency?
Reachable Websites works alongside your existing web person, web agency, or SEO team. When an issue is found, Reachable Websites provides clear, step-by-step fix instructions so they can get straight to fixing the problem instead of spending hours trying to find it. Less time diagnosing issues means faster repairs, less frustration, and more time improving your website.
What problem does monitoring actually solve?
Most businesses have no idea when customers stop being able to contact them. A number that doesn't work on mobile, a broken form, hidden error from an automatic website update, or other contact issues can sit unnoticed for weeks or months. During that time, customers don't report the problem. They simply leave and contact a competitor. Reachable Websites helps you find and solve those problems before they become lost jobs.
Should I fix contact barriers before running Google or Facebook Ads?
Absolutely. If your site has usability and contact barriers, you are likely paying for "wasted clicks" from customers who click your ad (costing you money) but immediately leave because they can't navigate your website or use your contact forms. Fixing these issues before you pay for traffic ensures your ad dollars are working at 100% capacity and prevents you from literally paying to send frustrated customers to your competitors.
Do I need to learn another dashboard or software platform?
No. Reachable Websites is a managed service, not a software platform. After a few onboarding questions, setup, monitoring, reporting, and account management are handled for you. If an issue is found, you receive an simple to understand email report. There are no dashboards or setting to configure or to monitor yourself.
If a problem is found, you receive an easy to understand report explaining what the issue is, why it matters to your business, and the quickest way to solve it with web-developer ready instructions. If you already have a web person, web designer, or SEO or marketing company managing your website, the report can also be sent directly to them.
Will these technical changes affect my site's design?
Rarely. Most improvements happen in the "hidden layer" of your website — the structure that search engines and assistive technologies read. These changes often make your site load faster and rank higher in local search, but your branding, photos, and layouts remain exactly as you intended.
Do I need to give you my website passwords or logins?
No. Monitoring is performed on the live version of your site, just as a customer or Google see it. I will never ask for your passwords, hosting logins, or access to your private business data.
What if I don't currently have a web person?
If you don't have a regular developer, you can use this report to get accurate, fixed-fee quotes from any web developer of your choice. It prevents "scope creep" because the web developer knows exactly what they are fixing before they even give you a price. Many clients use the report to collect multiple quotes and compare prices before hiring anyone to do the work.
Are you going to try to sell me a new website or SEO plan?
No. Reachable Websites is a managed monitoring service, not a web design agency or SEO company. I am strictly about identifying customer-contact issues before they cost you calls, leads, and wasted efforts on your existing website. I have no hidden agenda to sell you a rebuild or an expensive monthly marketing contract.
Is monitoring really worth paying for?
Most business owners assume their website is working until a customer complains. The problem is that many customers never complain. They simply click the back button and call a competitor. Monitoring helps identify contact problems before they quietly cost you calls, leads, and revenue.
What exactly do you monitor?
Reachable Websites monitors the systems customers rely on to contact your business, including phone numbers, customer-contact pathways, mobile usability, contact forms, trust and security signals, online presence via social media and business listings, as well as other customer-facing issues that can prevent customers from reaching you. Monitoring varies by plan.
What happens when there is a problem?
You receive a straightforward report explaining what the issue is without the jargon, why it matters to your business, how urgent it is, and how to fix it. The report can be sent directly to any web person of your choice with complete developer-ready fix instructions.
How long is the monitoring report and how will I know what to fix?
The monitoring report shows the top items ordered by importance. This way your developer will know what issues to fix first and so each report isn't overwhelming. When an issue is fixed, the next most important issue will show in its place on the next report.
Start Your Inspection
Stop losing high-value jobs. Get a free 3-point inspection to see if you're blocking customers from contacting you.