Is Your Website Quietly Losing You Thousands in Jobs?
Capture more jobs from the traffic you already paid for.
No sales calls. No pressure. Just a clear report.
A free inspection shows whether monitoring would help your business.
One missed emergency call can pay for months of monitoring.
See Real Problems. See How I Find Them.
Watch me identify a real contact barrier on a local trade website — the kind of issue that sends customers straight to a competitor.
How the FREE Inspection Works
3 Simple Steps
Request Inspection
Request the Free 3-Point Inspection — just your name, email, and website URL.
Manual Review
I personally inspect your site for high-impact contact barriers that turn customers away.
Receive Report
Get a clear, developer-ready inspection report by email within 24 to 48 hours or less.
What You'll Receive (No Nonsense)
- A prioritized list of usability & contact issues.
- Easy to follow explanations for fast fixes.
- Developer ready fix instructions.
- No passwords or logins needed — I inspect only what your customers already see.
- No sales calls, no upsells, no pressure.
What Reachable Websites Monitors
I don't just tell you something is broken. I show you exactly what was found, why it matters to your business, and how it could be silently costing you calls, leads, and revenue.
Each report includes clear, developer-ready repair instructions so those fixes can be made quickly and without guesswork.
More Calls, Quotes, Customers and Better Jobs
Optimized websites capture 40%1 more market share than the competition. I deliver specialized expertise that goes beyond standard web design, identifying contact barriers before they turn away high-value local customers. I work with your developer to ensure efficiency and eliminate guesswork.
1 McKinsey & Company
Site Speed & New Visitor Experience
A single second of delay can cut your mobile leads by 20%1. Your website can feel fast to you because your browser cached it already. I check how fast your site loads for new customers and point to the exact items slowing it down.
1 Google
Visibility of Key Service Pages
98%1 of consumers now search online to find local businesses and trade services. I check whether customers can actually find your contact information on key service pages (furnace work, emergency plumbing, rewires) — and whether anything is blocking them from reaching you.
1 Bright Local Survey
Hidden Barriers That Block Calls and Customers
27%1 of Canadians aged 15 years and older, or 8.0 million people, have one or more disabilities. I find contact barriers that block customers and create legal exposure. Fixing these can also open your site to untapped customers with disabilities.
1 Government of Canada
Checks for Trust & Reliability
75%1 of people cite website design and functionality — like broken links or slow loading — as the number one factor in deciding the credibility of a business. I inspect your website to confirm it presents reliable contact pathways and follows accessibility and usability best practices.
1 Stanford Research via Datachieve
Developer-Ready Blueprint
On average, developers spend 50%1 of their time troubleshooting and debugging, not performing the actual fix. Your report includes step-by-step instructions your developer can easily follow and quickly implement. If you prefer, I can even send the report directly to them.
1 Cambridge Research
24/7 Monitoring & Protection
The cost of performing unscheduled, emergency maintenance work is typically 301 times higher than the cost of scheduling the same work in advance. Optional monitoring watches your site all the time and alerts me if something changes — then I prepare a quick fix plan for your developer.
1 Altkom Research
Protecting Your Highest-Value Source of Leads
53%1 of all website traffic comes from organic search, making it the highest-value source of new customers. Monitoring checks the customer contact pathways on your website, ensuring that people who find you can actually reach you instead of silently giving up, clicking back, and calling a competitor.
1 BrightEdge Research
8 Million Canadians Are Trying to Hire You — And Can't
Over 8 million Canadians — nearly a third of BC residents (28.6%) — have vision, hearing, or motor limitations that can make some websites impossible to use. Many of them are aging or older homeowners — exactly the demographic most likely to need your services, and least likely to tolerate a website that doesn't work.
Many are actively searching for your services right now. Most trade websites make it nearly impossible for these customers to call or book, and fixing that opens your door to a large group of ready-to-hire customers your competitors are quietly turning away.
My inspections identify these specific contact barriers and provide a clear, jargon-free roadmap your developer can use to fix them — often in hours, not weeks.
Clear Pricing. Continuous Monitoring.
Most businesses assume customers can always reach them. But websites break quietly. Forms stop working. Phone numbers disappear or no longer tap. Updates create new problems. Customers rarely report these issues. They simply call a competitor.
Reachable Websites helps detect those problems before they turn advertising dollars and customer interest into lost revenue.
Essential Monitoring
Affordable ongoing monitoring for smaller businesses.
- Weekly monitoring
- Monitor 1 priority webpage
- Up to 2 recipients
- Mobile usability monitoring
- Monthly summary reporting
- Developer-ready fix instructions
$79 /mo
flat fee tax included
Daily Monitoring
For businesses relying on inbound calls and online inquiries.
- Everything in Essential
- Daily monitoring
- Monitor up to 3 webpages
- Up to 3 recipients
- Contact info consistency monitoring
- Faster issue detection
- Enhanced reporting
$149 /mo
flat fee tax included
Priority Monitoring
For businesses where missed inquiries mean lost revenue.
- Everything in Daily
- 2-4 times daily monitoring
- Monitor up to 10 pages
- Up to 7 recipients
- Full contact pathway audit
- Priority reporting & notifications
$399 /mo
flat fee tax included
You're never locked into a specific developer, agency, or platform.
The reports can be used by anyone you trust to manage your website.
Designed Specifically For Trades
If your website brings in leads — this applies to you. I focus on the high-stakes, emergency-driven calls that drive the BC trade economy.
And other essential trades and home service providers across British Columbia.
Certifications & Training
About Robert & Why Reachable Websites Exists
Hi, I'm Robert. I've been programming and solving digital usability and customer contact problems for over 20 years — work that started by modifying software to help older members of my local Rotary Club read their screens and run their businesses without physical strain.
But my real education in what a broken trade website actually costs came from the other side of the screen. I spent years as a head chef and kitchen manager. When a fridge went down during lunch service or a pipe burst mid-shift, I needed a plumber or HVAC tech fast — and half the time their websites made it nearly impossible to find a number or get a form to work. Every minute of downtime meant spoiled product and a kitchen that couldn't operate. I'd give up and call someone else, and the business that lost my call never knew why.
That frustration is what I built this service around. Today, those same missing accessibility, usability, and hidden contact barriers are costing BC trade businesses thousands in lost emergency calls — and most have no idea it's even happening.
My goal is simple: to get you more calls and less lost jobs by making sure your website never turns away a customer who needs your help.
Frequently Asked Questions
Why would I need monitoring if my website already works?
Because websites change with and without notice. Automatic hosting updates, SEO changes, plugin updates, third-party services, and routine maintenance can create customer contact problems, silently, without anyone ever noticing.
The question isn't whether your website works today. The question is: if something stopped working next week, how long would it take before someone notices?
Can't my current developer already do this?
Your developer is likely excellent at building, designing, and maintaining websites. Reachable Websites doesn't replace them. I continuously monitor customer-contact reliability and notify you when issues are found, along with clear fix guidance that your existing developer, or any developer of your choice, can implement before it ever costs you a single customer.
How do you work with my developer or web agency?
Reachable Websites acts as a technical ally to your team, providing best practice fix instructions so they can act immediately. Instead of vague complaints, you get details on what's wrong and what it could be costing you, and developers get a checklist of exact repairs with simple to follow instructions. This saves developers hours of research and allows them to deliver a better product to you without the friction of learning many specialties.
What problem does monitoring actually solve?
Most businesses have no idea when customers stop being able to contact them. A number that doesn't work on mobile, a broken form, hidden error, website update, or contact issue can sit unnoticed for weeks or months. During that time, customers don't report the problem. They simply leave and contact a competitor. Reachable Websites helps you find those problems before they become lost jobs.
Should I fix contact barriers before running Google/Facebook Ads?
Absolutely. If your site has usability and contact barriers, you are likely paying for "wasted clicks" from customers who click your ad (costing you money) but immediately leave because they can't navigate your website or use your contact forms. Fixing these issues before you pay for traffic ensures your ad dollars are working at 100% capacity and prevents you from literally paying to send frustrated customers to your competitors.
Do I need to learn another dashboard or software platform?
No. Reachable Websites is a managed service, not a software platform. After a few onboarding questions, setup, monitoring, reporting, and account management are handled for you. If an issue is found, you receive a report. There are no dashboards to configure or monitor yourself.
If a problem is found, you receive a plain-language report explaining what the issue is, why it matters to your business, and the quickest way to fix it with developer ready instructions. If you already have a developer, web designer, or marketing company managing your website, the report can also be sent directly to them.
Will these technical changes affect my site's design?
Rarely. Most improvements happen in the "hidden layer" of your website — the structure that search engines and assistive technologies read. These changes often make your site load faster and rank higher in local search, but your branding, photos, and layouts remain exactly as you intended.
Do I need to give you my website passwords or logins?
No. Monitoring is performed on the live version of your site, just as a customer or Google see it. I will never ask for your passwords, hosting logins, or access to your private business data.
What if I don't currently have a developer?
If you don't have a regular developer, you can use this report to get accurate, fixed-fee quotes from any web developer of your choice. It prevents "scope creep" because the developer knows exactly what they are fixing before they even give you a price. Many clients use the report to collect multiple quotes and compare prices before hiring anyone.
Are you going to try to sell me a new website or SEO plan?
No. Reachable Websites is a managed monitoring service, not a web design agency or SEO company. I am strictly about identifying customer-contact issues before they cost you calls, leads, and wasted efforts on your existing website. I have no hidden agenda to sell you a rebuild or an expensive monthly marketing contract.
Is monitoring really worth paying for?
Most business owners assume their website is working until a customer complains. The problem is that many customers never complain. They simply click the back button and call a competitor. Monitoring helps identify contact problems before they quietly cost you calls, leads, and revenue.
What exactly do you monitor?
Reachable Websites monitors the systems customers rely on to contact your business, including contact forms, phone numbers, customer-contact pathways, mobile usability, trust and security signals, online presence via social media and business listings, as well as other customer-facing issues that can prevent customers from reaching you. Monitoring varies by plan.
What happens when there's a problem?
You receive a plain-language report explaining what the issue is without the jargon, why it matters to your business, how urgent it is, and how to fix it. The report can be sent directly to any developer of your choice with complete developer-ready fix instructions.
How long is the monitoring report and how will I know what to fix?
The monitoring report shows the top items ordered by importance. This way your developer will know what issues to fix first and so each report isn't overwhelming. When an issue is fixed, the next most important issue will show in its place on the next report.
Start Your Inspection
Stop losing high-value jobs. Get a free 3-point inspection to see if you're blocking customers from contacting you.